Once you're connected

How to make the most of an introduction.

When a volunteer connects you with someone, you're reaching a real person who has offered their time, often around teaching, fieldwork or curation. A little courtesy goes a long way. Here's how to make a good first impression.

Use their proper title

Address people as Dr or Prof, or by the name they sign off with. A first message is the place for a little formality.

Keep it short and specific

Say who you are, what you’re interested in, and what you’re hoping for. Clear, concise messages are the ones busy people reply to.

Lead with courtesy

Open with a genuine thank you for their time. These are volunteers and specialists fitting you in around real work.

Do a little homework

Show you’ve looked into their work or group before reaching out. It signals you value their expertise and their time.

Be patient and gracious

People are often short on time and may take a while to reply. A reminder is fine after a week, but keep it warm and understanding.

Follow through

If they offer help, reply promptly and let them know how it went. Good manners keep the door open for the next person too.

Replies can take time, that's normal.Please allow at least 10 working days for someone to get back to you, and bear in mind it depends on the individual expert, some are busier than others. If you haven't heard back after that, and we'll gently follow up or find someone else.